Common Problems

Is your product only suitable for the specified model and years?

Yes. Our products are designed for specific car models and years, and are the result of multiple compatibility tests. To ensure a perfect - fit armrest, we recommend choosing a suitable product from the compatible car models and years listed by us.

What is your 100% Satisfaction guarantee?

We are confident that you'll love our product, which is why we offer a 30 day money back guarantee.

Is black the only color available for selection?

Some of our products are available in multiple colors, while others are only in black, which depends on the model and year of your vehicle. If there is no option to select a color when you click on a product, it means that it is only available in black, or there is just a single color option.

When will the out - of - stock products be replenished?

Occasionally, we may have the situation where our products are out of stock. However, we are constantly restocking. You can click the "Notify Me When Available" button on the product page and fill in your email address. Once the item is back in stock, we will notify you immediately.

How to remove creases or wrinkles from a product?

When packing our products, in order to facilitate subsequent delivery, for products that are too large, we will fold them in half. However, there's no need to worry. If there are creases, you can use an iron to iron them back and forth several times, and the product will return to its original state.

How long will it take for goods to be dispatched?

We generally ship the goods the day after you place an order, except on weekends (since the logistics company is on break and there is no one to pick up the items).

Once the product shipped, the transaction will be mark as "Shipped" with a tracking number included.

Can I cancel my order?

Yes, we fully understand. Please contact us to cancel the order as soon as possible within 24 hours after placing the order. If we've already shipped the goods, we're really sorry that the order can't be cancelled. But don't worry,e have absolute confidence in our products and you'll be quite satisfied with them after purchasing.

What should be done in case of product quality problems?

Please be assured that in the event of any product quality issues, we will promptly send you a replacement or process a direct refund for you.

If you want a refund or have any inquiries.

please contact us via our official email support@kbhmotors.com