Common Problems

Is your product only suitable for the specified model?

Yes. We fulfill our mission of focusing and producing high-end products. So our products are developed using the original car molds and are only suitable for specified models to ensure a perfect fit.

What is your 100% Satisfaction guarantee?

We are confident that you'll love our product, which is why we offer a 30 day money back guarantee.

How long will it take for goods to be dispatched?

Stocked products will be dispatched within 24 hours upon receiving your payment. Once the product shipped, the transaction will be mark as "Shipped" with a tracking number included.

How to install a replacement covers on the armrest lid?

Basically the original fabric/leather needs to be removed. Once removed the new one can be applied with adhesive or/and staple, we use contact cement here for installation.However, we still recommend that customers use spray adhesive, as it's relatively easy to handle.but many of our customers use 3M Adhesive. We only apply it to the edges of the armrest and new cover. In order to get perfect fit, proper stretching is required during installation.

How to remove creases or wrinkles from a product?

Turn on the hair blow dryer to its hottest, strongest setting. Then position the end of the dryer 10 inches away from the wrinkled surface and move the dryer back and forth so that the hot air is not hitting a single portion of the leather for too long to avoid burning it. The hot air will gradually shrink the leather, effectively removing the wrinkles. Wait for the wrinkles to disappear and wipe the blown surface with a damp towel.

Can I cancel my order?

Yes, we fully understand. Please contact us to cancel the order as soon as possible within 24 hours after placing the order. If we've already shipped the goods, we're really sorry that the order can't be cancelled. But don't worry,e have absolute confidence in our products and you'll be quite satisfied with them after purchasing.

What should be done in case of product quality problems?

Please be assured that in the event of any product quality issues, we will promptly send you a replacement or process a direct refund for you.

If you want a refund or have any inquiries.

please contact us via our official email support@kbhmotors.com